Block management ensures the efficient operation of your building. It includes maintaining communal areas, organising repairs, managing finances such as service charges, and ensuring compliance with legal, health, and safety standards. Effective block management safeguards the building’s condition and ensures leaseholders’ peace of mind.

A managing agent handles the complexities of property management, including maintenance coordination, financial oversight, and regulatory compliance. By delegating these tasks to professionals, leaseholders benefit from a well-maintained, legally compliant building without the stress of day-to-day management.

Service charges are payments made by leaseholders to cover the costs of maintaining and managing the communal areas and structure of the building. These costs typically include cleaning, repairs, insurance, and management fees, ensuring the property remains safe and well-maintained.

Service charges are based on the building’s annual budget, with costs divided among leaseholders as outlined in the lease. This division may depend on factors such as property size or specific apportionment percentages.

Service charges can fluctuate due to actual expenses, such as unexpected repairs, changes in insurance premiums, or inflation. Annual accounts provide a detailed breakdown of costs, ensuring transparency for all leaseholders.

Yes, we provide year-end accounts that outline all income and expenditure related to service charges. If further clarification is needed, we are happy to provide additional details upon request.

If you believe service charges are unreasonable, you can raise your concerns with us directly. Disputes that remain unresolved may be referred to the First-tier Tribunal (Property Chamber) for a formal decision.

No. Withholding service charges is a breach of the lease and could result in legal action. If you’re dissatisfied with the management, contact us to discuss your concerns or pursue formal dispute resolution if necessary.

A Section 20 consultation is a legal process required under the Landlord and Tenant Act 1985 when landlords or managing agents plan to carry out major works or enter into long-term agreements that will cost leaseholders more than £250 for works or £100 annually for contracts. The consultation ensures transparency by giving leaseholders notice of the proposed works, an opportunity to review cost estimates, and the right to provide feedback or suggest alternative contractors. It’s designed to protect leaseholders from unreasonable costs while allowing necessary works to proceed.

The Section 20 process typically takes at least two months, depending on the scope of the works. It involves three key stages:

1. A Notice of Intention informs leaseholders about the proposed works and invites feedback.
2. A Statement of Estimates provides detailed cost breakdowns and allows leaseholders to review and comment on the proposals.
3. If a contractor that is not the lowest bidder is chosen, a Notice of Reasons explains the selection.

The process ensures leaseholders are kept informed and their input is considered before decisions are finalised.

Yes. If the works are deemed necessary and reasonable, you are obligated to contribute as outlined in your lease, even if you raised objections during the consultation process.

Emergency repairs address issues that pose an immediate risk to safety or the building’s structure, such as major leaks, electrical failures, or structural damage. These repairs are prioritised to prevent further harm or disruption.

Delays in maintenance may occur due to contractor availability, adverse weather, or unexpected complexities. We aim to keep you informed throughout the process and work to minimise disruptions whenever possible.

No. Repairs must be coordinated through the managing agent. Any unauthorised repairs may not be reimbursed unless prior written consent is obtained.

Reserve and sinking funds are financial safeguards for future works. A reserve fund is used for unexpected repairs or maintenance, while a sinking fund is typically earmarked for planned, long-term projects like roof replacements. Contributing to these funds ensures leaseholders aren’t faced with large, sudden expenses.

Pet ownership is governed by your lease. Some leases prohibit pets outright, while others allow them with prior written consent. Contact us to confirm the rules for your building.

Breaching your lease could result in penalties, legal action, or additional costs. If you’re unsure about lease terms, contact us or seek legal advice to avoid inadvertent breaches.

If service charge expenses exceed the budget, the shortfall (deficit) is typically billed to leaseholders as outlined in the lease. A detailed explanation of the deficit will be provided in the year-end accounts.

Yes. We offer flexible payment plans to help leaseholders manage their financial obligations. Contact us to discuss the options available to you.

If you’re unable to pay, it’s important to contact us immediately. We can work with you to set up a payment plan or explore other solutions. Ignoring arrears could result in legal action and additional fees.

Yes. Service charges cover communal services that benefit the building as a whole. All leaseholders must contribute as specified in the lease, regardless of individual usage.

Report the issue to us as soon as possible. For emergencies, use our 24/7 contact number. We’ll investigate the problem and coordinate the necessary repairs or action.

Front doors play a critical role in fire safety by preventing the spread of fire and smoke. They must meet specific standards, typically FD30-rated, and include features like intumescent strips, smoke seals, and self-closing mechanisms.

Yes, most leaseholders have the legal right to extend their lease or collectively purchase the freehold. Contact us or a legal advisor for guidance on the process and eligibility.

If you’ve sold your flat but continue receiving correspondence, it’s likely because we haven’t received a formal Notice of Assignment from the buyer’s solicitor. Follow up with your solicitor to ensure this has been sent.

Buildings insurance is typically included in the service charge, but leaseholders are responsible for arranging their own contents insurance to protect personal belongings and internal fixtures.

Contact your neighbour to inform them of the issue and try to limit further damage. Report the matter to us, and we will assist in investigating and resolving the problem.